Thanks for shopping with us. We want you to have and enjoyable experience at The Beary Scrap! If you are unhappy in any way with your experience here, please let us know so that we may rectify the situation. On the other hand, if you are happy with our service and products, please tell your family and friends!
Below are some of our most frequently asked questions and policies. If you cannot find the answer to your question here on our site, please feel free to contact us at info@thebearyscrap.com.
:) Thank You
What Types Of Payments Do You Accept? TOP
We accept accept Visa, MasterCard, American Express, Discover Card, and PayPal.
Credit Card and PayPal payments are processesd quickly. If you choose to pay using an e-check through PayPal, your items will NOT ship until the payment has been cleared.
Sorry, we are no longer accepting Money Orders.
How Secure is my Credit Card Information? TOP
Our checkout uses 128-bit Secured Socket Layer (SSL) technology to ensure the security of your on-line purchase. Our company uses authorize.net to process all credit cards transactions. Authorize.net is one of the largest and most trusted credit card processors on the internet. We take every precaution to protect our users' information. When users submit sensitive information via the website that information is encrypted and protected. We shop online to, so we understand how important it is to protect your information.
Is There A Minimum Order On This Site? TOP
Yes. We have recently reduced our minimum order on this site to $5.00 after any discounts have been applied and before shipping and sales tax.
2009-10-09
Do You Charge Sales Tax? TOP
Yes. Pennsylvannia residents will be charged a 6% sales tax upon checkout.
How Are Shipping Charges Applied To My Order? TOP
Our site is linked to receive shipping calculations from the USPS and UPS. Shipping for all orders is calculated based on destination, package weight, and shipping method selected. Delivery confirmation is included with every order shipped. We no longer offer First Class Mail as a shipping option due to inaccuracy.
Insurance for USPS packages is optional. You may add Shipping Insurance to your order during check out; however, The Beary Scrap reserves the right to add insure to any package that we feel necessary. If we should choose to add insurance to your package, there is no additonal charge to you.
All packages exiting the United States will be shipped with the required customs documentation and marked as merchandise. This is a legal requirement and there are NO exceptions. Documentation includes product list and value of contents. You will be resposible for your country's duty, VAT or import taxes. Do NOT ask us to mark your item as a gift. It is illegal for us to do so.
What Method Of Shipping Do You Use? TOP
You will have the option to select either United States Postal Services or UPS. The choice is yours.
First Class Mail is no longer offered.
FOR UPS SHIPMENTS: Please be sure to provide a physical address for shipping. UPS will not ship to PO Boxes.
We will reserve the right to switch shipping methods from USPS Priority Mail to UPS services based on the weight and size of the order, especially wholesale ordering. If you require an alternate method of shipping, please contact us and we will do our best to make those arrangements for you.
* NOTE about FREE SHIPPING: Orders eligible for free shipping discounts will be shipped at our discretion.
How Do I View My Shipping Costs? TOP
You may view your shipping charges at any time. In the "View Cart" screen, select your Country from the drop down box. Next, select your state from the drop down box. Enter your postal code, then select whether your are in a residential or business district (this is primarily for UPS shipping). Finally, click to calculate shipping.
If you add additional items to your order and you want to check the shipping cost again, you will need to repeat this same process.
Do you offer Free Shipping? TOP
Free shipping is standard on orders over $75.00 for US residents. Occasionally we will offer free shipping promotions on orders placed at a lower amount. You will only pay the exact postage amount for shipping since we do not collect a handling fee. Please keep in mind that if we did not charge for shipping we would soon go out of business. Paper much heavier than one would think it is.
When Can I Expect To Receive My Order? TOP
We know how anxious you are to get your scrap goodies. We get anxious waiting for new products to come in. Below is an estimate on delivery times and transit times as suggested by both the USPS and UPS. Our standard in-house processing time is 3 days during the busy periods (holidays, new products, etc).
Standard Priority Mail: 2-3 days processing + USPS transit time
Orders generally arrive within 5-7 days
Express Mail: 1-2 days processing + USPS transit time
Orders generally arrive within 2-4 days
UPS Ground: 3 days processing + UPS transit time
Orders generally arrive within 7 days
(Primarily used for our Commercial Accounts)
*The Postal Service or UPS does not guarantee delivery within any specific timeframe. Transit time may be longer during peak periods and holidays.
I Live Close By. Can I Pick Up My Order? TOP
Absolutely. Talk about a great way to reserve your merchandise.
Please use our "send message" box during checkoug indicating you will be picking up your order. Select either "Local Pick-Up" or whatever shipping method displays $0.00 shipping cost. Unfortunately, our site is limited and will not display more than 1 free shipping offer.
If you are picking up on the same day, we will do our best to make sure your order is pulled before you get there. Otherwise, your order will be available on our next business day.
You may choose to pay for your order online, or have your order processed at the store upon pick-up. The choice is yours.
If we happen to be out of an item your ordered online, we will notify you. If it is a regular stock item, we will gladly order it for you when we place our next order with our vendor.
How do I make a Return or Exchange? TOP
Your satisfaction is our priority. Returns are accepted within 14 days of receiving your package for a refund or an exchange. Shipping Charges are NON-REFUNDABLE. There is a 15% restocking fee for returned merchandise.
If you have received a defective item, please let us know immediately.
When returning your merchandise for a refund/exchange, you will need to obtain a return authorization from us. This is only so we are aware that your are returning an item and when we can expect to receive it. Please email us at info@thebearyscrap.com and let us know.
Merchandise must be in unused, original packaging and suitable for resale. Please include your invoice or packing slip and the reason for the return. Returns may be mailed to The Beary Scrap, 128 North Main Street, Shavertown, PA 18708. Please indicate on the outside of the package "RETURN".
You are resposible for postage when returning your merchandise. You may want to insure your return as we cannot be resposible for lost packages.
What If My Item(s) Are On Back Order? TOP
Although our store is always stocked with goodies, we are not just serving our online customers, but also our local customers too. An item that is in high demand may be popular both online and instore. We do our very best to check or store's product availability daily in order to maintain an accurate inventory on our website.
If an item is currently out of stock and expected to arrive within a few day, we will hold your order and ship all items together. If it will take several days for that item to return to stock then your order will ship immediately, less the back-ordered item(s). We will ship the back-ordered item(s) at no additional charge to you when the item returns to stock.
*NOTE: We do not replenish coordinating paper lines, so if a line sells out, we DO NOT re-order it. In this instance, you will receive a refund for the product that is out-of-stock.
Do You Ship Internationally? TOP
Yes we do! We are now accepting and shipping orders worldwide!
All prices are in US Dollars.
2009-12-03
How Do I Use My Coupon/Voucher Code? TOP
If you clicked on a link from our blog or an email, your discount will automatically be applied to your cart.
If you received a coupon with a DISCOUNT CODE, you will need to enter the code in the field marked "Discount Code" on the "View Cart" screen. DISCOUNT and GIFT VOUCHER codes are case sensitive. Be sure to enter them exactly as they appear.
Once you have entered the CODE in the box, you MUST CLICK RECALCULATE IN ORDER TO ACTIVATE THE CODE. To be sure that the code has been activated, view the cotents of your cart. Your savings will be indicated above the "subtotal" line. If it hasn't been activated, make sure the code is correct, and check to make sure that your purchase qualified for the discount.
Do You Have Calling Hours? TOP
Yes. we are located at 128 North Main Street, Shavertown, PA 18708. Our phone number is (570)674-2286
Monday - CLOSED
Tuesday - 10:00am to 6:00pm
Wednesday - CLOSED
Thursday - CLOSED
Friday - 10:00am to 6:00pm
Saturday - 10:00am to 6:00pm
Sunday - 1:00pm to 5:00pm
Open late on Crop Nights, please view our events calender for available crop dates.
As a family operated business, we understand that these hours are not convenient for everybody. If you would like to make an appointment to "shop", please call or email us and we will be happy to make arrangements with you. There is no special charge for this service.
Help!!! I need directions! TOP
No problem. Here is a map to our store and Google Busniess Information. We look forward to seeing you soon!
128 North Main Street
Shavertown, PA 18708
(570)674-2286
View Larger Map
Do You Have A Newsletter or Mailing List? TOP
YES! Please feel free to sign up for our Newsletter by subscribing HERE. Our Newsletter, "Beary Scrappy News" is supported through iContact. You can unsubscribe any time. We will NEVER share your email address or other information with anyone.
Please continue to visit our blog for the latest up to date information about our store, specials, promotions and sales. Extra Special sales and promotional codes are sent out through our mailing list. Be sure to subscribe to our mailing list, follow our blog, and join us on Facebook for additional promo codes and freebies!
Do you have a printed catalog? TOP
Because our stock is constantly changing with the industry, it would not be viable or environmentally friendly to offer a printed catalog. Suppliers frequently discontinue product lines, and offer new coordinating lines quite often. We would not be able to maintain an up-to-date catalog.
Do You Take Custom Orders For Tear Bears? TOP
Unfortunately, No. I LOVE to create, and I LOVE making tear bears and other paper piecings. 99% of my pre-made items are one of a kind original works of art. If I were to make something more than once, it would be unfair to the individual who purchased the original piece.
On another note, I simply do not have the time to make custom orders. Juggling 3 young and active children, a supportive hubby, managing our home, our retail store, and our website, there doesn't leave much time for anything else. When I get the opportunity to create, I like to follow my heart by what has recently inpired me... which is usually something my children have said or done.
