TEAR BEAR PATTERNS | MULBERRY PAPER | TEAR BEAR TOOLS     View Your Cart

FAQ's

Thanks for shopping with us. We want you to have and enjoyable experience at The Beary Scrap! If you are unhappy in any way with your experience here, please let us know so that we may rectify the situation.  On the other hand, if you are happy with our service and products, please tell your family and friends!

Below are some of our most frequently asked questions and policies.  If you cannot find the answer to your question here on our site, please feel free to contact us at info@thebearyscrap.com.

:) Thank You

What Types Of Payments Do You Accept? TOP

All orders are processed through Paypal.  You do not need to have a PayPal account to make a purchase on my website. 

Can I Place My Order By Phone? TOP

Unfortunately, no.  My store is an internet based business.  Being one person, I do not have the support staff to offer phone support.

Secondly, my website, shopping cart, and inventory control is all linked into one system.  Because of this, ALL orders MUST be placed through this website.  This allows for accurate inventory control and quick order processing.  My credit card terminal is internet-based.  I am not capable of over-the-phone manual credit card transactions.

Is There A Minimum Order On This Site? TOP

Yes.  The minimum order is $5.00 before shipping and tax. 

Do You Charge Sales Tax? TOP

Yes. Pennsylvannia residents will be charged a 6% sales tax upon checkout.

Do You Take Custom Orders For Tear Bears? TOP

Unfortunately, No.  I offer the supplies and tools you need to create your own beautiful works of art.

Shipping Questions. TOP

 

Below is an estimate on delivery times and transit times as suggested by both the USPS and UPS.  We ship Monday - Friday (a business week).  I do not ship on weekend or Holidays. 

I ship Monday, Wednesday and Fridays.  Tracking information is available through your Paypal transaction when your item is shipped.

How is shipping calculated?

My site is linked to receive real-time shipping calculations from the USPS and UPS.  Shipping for all orders is calculated based on package weight and destination.  Delivery confirmation is included with every order shipped.

What if I want Insurance on my package?

Insurance for USPS packages is optional.  You may add Shipping Insurance to your order during check out; however, The Beary Scrap reserves the right to add insure to any package that we feel necessary.  If we should choose to add insurance to your package, there is no additonal charge to you.

DOMESTIC ORDERS: 

1.  I offer the following USPS Shipping Services:

    • USPS First Class Mail (generally arrives within 2-5 business days from the shipping date)
    • USPS Priority Mail (generally arrives within 1-3 business days from the shipping date.)
All shipments include order tracking and delivery confirmation.  Please check your spam folder for this notification.
PLEASE NOTE:  The USPS does not guarantee delivery within any specific timeframe.  Transit time may be longer during peak periods and holidays.

 

INTERNATIONAL AND APO ORDERS:

International order are dispatched via the USPS. 

    • USPS First Class International Mail:  For packages weighing up to 4 pounds.  Delivery times vary anywhere from 7-21 days from the shipping date depending on the destination.
    • USPS Priority International Mail:  Must be used for packages weighing over 4 pounds.  Delivery time varies between 6-10 days from the shipping date depending on the destination.

All packages exiting the United States will be shipped with the required customs documentation and marked as merchandise.  This is a legal requirement and there are NO exceptions.  Documentation includes product list and value of contents.  You will be resposible for your country's duty, VAT or import taxes.  Please, DO NOT ask us to mark your item as a gift.  It is illegal for us to do so.

Do You Ship Internationally? TOP

Yes we do!  We are now accepting and shipping orders worldwide! 

All prices are in US Dollars.  Please see above.

2009-12-03

How Do I View My Shipping Costs? TOP

You may view your shipping charges at any time.  In the "View Cart" screen, click on the "Calculate Shipping" button.  You will be taken to another screen where you will select your Country and/or zip code.  Enter the information then Next, select your state from the drop down box. 

From this screen you can view the shipping options available for the weight and destination of your package.  Using the radio buttons, select how you would like us to ship your order. 

Finally, click on the "Continue" button.

If you add additional items to your order and you want to check the shipping cost again, you will need to repeat this same process.

Do you sell Wholesale? TOP

No, I currently do not offer wholesale pricing.

How do I make a Return or Exchange? TOP

Your satisfaction is our priority.  Returns are accepted within 14 days of receiving your package for a refund or an exchange.  Shipping Charges are NON-REFUNDABLE.  There is a 15% restocking fee for returned merchandise. 

If you have received a defective item, please let us know immediately.

When returning your merchandise for a refund/exchange, you will need to obtain a return authorization from us.  This is only so we are aware that your are returning an item and when we can expect to receive it.  Please email us at info@thebearyscrap.com and let us know.

Merchandise must be in unused, original packaging and suitable for resale.  Please include your invoice or packing slip and the reason for the return.

You are responsible for postage when returning your merchandise.  You may want to insure your return as we cannot be responsible for lost packages.

Refunds via the original payment method will be made once we have received the merchandise in satisfactory condition.

Do you have a printed catalog? TOP

No.  All available products are listed on this website.

How Do I Use My Coupon/Voucher Code? TOP

If you received a coupon with a DISCOUNT CODE, you will need to enter the code in the field marked "Discount Code" on the "View Cart" screen.  DISCOUNT and GIFT VOUCHER codes are case sensitive.  Be sure to enter them exactly as they appear.

Once you have entered the CODE in the box, you MUST CLICK RECALCULATE IN ORDER TO ACTIVATE THE CODE.  To be sure that the code has been activated, view the cotents of your cart.  Your savings will be indicated above the "subtotal" line.  If it hasn't been activated, make sure the code is correct, and check to make sure that your purchase qualified for the discount.

Where can I find tutorials for Tear Bears? TOP

Need some help with your tear bears.  Check out Patricia's Youtube video.

A few tutorials can be found here:  http://thebearyscrap-tearbear-tutorials.blogspot.com/.

I NEED clothes for my Bears!! They are naked! TOP

Most paper piecing patterns will work with a bit of resizing.  Your best tool for creating amazing outfits for your critters is your imagination.  :)

 

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The Beary Scrap - Established 2005